Refund policy

Returns & Refunds Policy

Nordic Retro

Last updated: 19.12.25

Payment

Accepted methods: VISA, Mastercard, American Express, Klarna, Afterpay, Quickpay, PayPal, ApplePay.

  • In-stock goods: Payment is debited when the parcel is dispatched.

  • Pre-orders: Payment may be debited immediately to secure production capacity and express freight if clearly stated before purchase.

  • International payment cards: An authorisation hold may be placed until dispatch or release by your card issuer.

Cancellation & modification of your order

  • Requests must be sent immediately to info@nordic-retro.com.

  • Orders are ordinarily packed quickly; after sealing, cancellation or modification cannot be guaranteed.

  • If an order is already packed, you must accept delivery and then follow the return procedure.

30-Day Satisfaction Guarantee

  • Covered goods: Retro Gamestick, Retro Gameboy & Nordic Projector

This guarantee applies only if the product is defective or not functioning as intended upon receipt.

  • To qualify:

    • Submit a written defect report to info@nordic-retro.com within 30 days of delivery.

    • Clearly describe the issue and provide video documentation showing the defect or malfunction.

    • Use the product according to the enclosed instructions to demonstrate the issue.

Remedy:

If the defect is confirmed, we will offer a replacement within 14 calendar days after approval.

Returned to sender (RTS)

  • Parcels returned for incorrect/incomplete address or non-collection are classed as RTS.

  • RTS items received at our warehouse can be reshipped at your cost; no refund if the parcel is lost or discarded by the courier.

  • Refunds are only considered if the order remains undelivered and no return/redelivery is confirmed within 60 days.

Refund requests for lost or missing parcels

  • Supply a Certificate of Loss (or equivalent) from the carrier quoting the tracking number within 14 days of your request.

  • Refunds or reshipments are processed once the certificate is received.

Warranty (only if purchased)

  • All Goods carry a 24-month warranty covering software, materials, and manufacturing defects.

  • Notify defects within two months of discovery via info@nordic-retro.com with photographic/video evidence.

  • Remedy: repair, replacement, partial refund, or store credit at Nordic Retro’s discretion; reasonable return postage is reimbursed for justified claims.