Shipping policy
Shipping Policy – Nordic Retro
At Nordic Retro, we aim to provide fast, reliable, and hassle-free shipping worldwide.
Processing & Delivery Time
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Processing time: 1–2 business days
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Estimated delivery (Standard FREE Shipping): 6–12 business days after dispatch
Delivery times are estimates and are based on working days.
Once your order has been shipped, you will receive a confirmation email with tracking information. All orders are fully tracked, allowing you to follow your parcel throughout the delivery process. In most cases, tracking will also include an estimated delivery date.
Duties & Taxes
When applicable, Nordic Retro will prepay any customs duties and taxes prior to the parcel arriving in your country. This helps ensure faster customs clearance and eliminates unexpected fees or delays.
Express Shipping Option
In addition to our standard shipping, customers may have the option to purchase express shipping at checkout. Availability, pricing, and delivery times for express shipping vary by country and will be clearly displayed during checkout before payment is completed.
Shipping Address
Please ensure that you provide a complete and accurate shipping address at checkout. Be sure to include all necessary details, such as street number and apartment or unit number, if applicable.
If you discover that your shipping information is incorrect, please contact us as soon as possible at info@nordic-retro.com, including your order number and the correct details. Address changes can only be made before the order has been shipped.
Returns
We offer a 30-day return policy only for defective products. If your item arrives damaged or not functioning as intended, please contact us at info@nordic-retro.com within 30 days of receiving your order to initiate a return.
You may be asked to provide photos or video documentation showing the defect. Returned items must be sent back in reasonable condition and with all original components, unless the defect prevents this.